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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Micah Horne

August 22, 2025

5  out of  5
rating by Micah Horne
"Today I talked to Ryan and Cole about some changes and additions I plan to make with my policy. One thing I intended to do was add a teen driver very soon. Before we spoke I anticipated bad news and probably more stress. But after hanging up, the conversation left me feeling really happy with how knowledgeable and flexible they were with my questions and how to resolve other future policy changes. They took what I thought would be a hard conversation and made it very pleasant and actually enjoyable. What was cool is that they even walked me through how to navigate the future changes I'll be making. Today, customer service is an added bonus with businesses and no longer an expectation. To me that's sad and I hate giving my money to companies and people that don't care. But Ryan and Cole's customer service today was awesome, 11/10. It's always great with Kyle's office. The 2 guys I spoke with really were the experts in the room and confirmed I'm with a company that is really easy to work with and actually care if I'm happy with their services. I feel really blessed to have found Kyle's office with State Farm and work with the guys I worked with today. State Farm has been wonderful over the last 2 years. I'm mad I didn't call SF and Kyle's branch sooner! Thanks for making my life easier today :)"
We responded:
"Micah- Ryan and Cole ARE the best! We appreciate your review so much and we are glad you are so happy with my office. Any questions you have regarding your insurance here in Columbus, OH we are your go to! Thank you so much and we look forward to serving you now and in the future for all your insurance needs!"
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Donna Baker

August 18, 2025

5  out of  5
rating by Donna Baker
"I have been with State Farm for more years than I can remember and they have always been there for me. Whether it was insurance on car, renters, or my home. I have had other companies reach out to me and they cannot come close in cost and I can’t imagine their services being better. I love the customer service I get from Ryan and Kyle and Nancy. And anyone that answers the phone. Love them❤️"
We responded:
"Thank you for being a loyal State Farm customer for so many years! We’re delighted to hear that our car insurance, renters insurance, and home insurance policies have consistently met your needs. Providing affordable insurance coverage with outstanding customer service is our top priority. Ryan, Kyle, and our entire team work hard to ensure every call is answered promptly and professionally. We appreciate your trust in State Farm insurance and look forward to continuing to protect you with reliable, cost-effective insurance solutions. If you ever have questions about your auto insurance, homeowners insurance, or renters insurance, don’t hesitate to reach out!"
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Jack Joyce

August 18, 2025

5  out of  5
rating by Jack Joyce
"Excellent experience with this office,all insurance needs effectively met!"
We responded:
"Thank you for your excellent review! We’re glad to hear that your insurance needs were effectively met by our State Farm office. Whether you’re looking for auto insurance, home insurance, renters insurance, or other insurance services, our team is dedicated to providing reliable, affordable coverage and exceptional customer service. We appreciate your trust in us for all your insurance needs and look forward to continuing to serve you with personalized insurance solutions."
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Christine Harris

August 16, 2025

5  out of  5
rating by Christine Harris
"Easy to work with and very helpful"
We responded:
"Thank you for your feedback! We’re happy to hear that working with our State Farm office was easy and that our team was very helpful. Providing simple, hassle-free insurance services for auto insurance, home insurance, renters insurance, and more is our goal. We strive to offer personalized insurance solutions and exceptional customer service to meet all your insurance needs. We appreciate your trust and look forward to assisting you with reliable, affordable insurance coverage in the future!"
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Gwen Beard

August 15, 2025

5  out of  5
rating by Gwen Beard
"My husband and I have been with State Farm for over 25 years! From the moment we connected, we were impressed with Kyle's professionalism and genuine effort to make us part of his team. Kyle Akins’ staff consistently goes above and beyond to make sure our insurance needs are met. What stands out most is their responsiveness. When we’ve had questions, they reply quickly and clearly. In the unfortunate event of an accident or claim, they handle everything in a timely manner. The level of courtesy and respect from Kyle’s staff is exceptional. They treat us not just as policyholders but as valued customers. Thank you Kyle and staff💯💚💛!! Larry & Chekitha Beard"
We responded:
"Thank you, Larry and Chekitha, for being loyal State Farm customers for over 25 years! We’re thrilled to hear that Kyle Elkins and his team have provided you with professional, responsive, and personalized service throughout the years. At our State Farm office, we pride ourselves on delivering exceptional customer service, whether it’s for auto insurance, home insurance, renters insurance, or handling claims efficiently and with care. Your trust in us means a lot, and we’re committed to continuing to meet all your insurance needs with courtesy, respect, and timely support. Thank you again for choosing State Farm for your insurance coverage!"
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Julie Rectenwald

August 14, 2025

5  out of  5
rating by Julie Rectenwald
"Billing issues were patiently explored and explained. Great customer service."
We responded:
"Hi Julie- thank you for the review and choosing our Columbus, OH location! "
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Vince Erwin

June 25, 2025

5  out of  5
rating by Vince Erwin
"Very nice people and make things really easy!"
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Ms Dee

February 14, 2025

5  out of  5
rating by Ms Dee
"I just had to share my experience with State Farm as a returning customer. Incidentally my representative is Ryan, and he's amazing!! I had renters insurance with State Farm for years at my previous residence. Upon moving we utilized insurance under our new complex which really covered nothing. After an unhappy experience with my auto insurance company... I reached back out to State Farm, who easily bundled my auto and renters insurance. We are saving money and they even have the Beacon discount! This office is top tier in expertise, efficiency, and Welcoming! Those are amazing attributes in these trying times. Thanks again Ryan! Your personality alone deserves a raise!! Be blessed 🙏"
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Tony Pollina

March 16, 2024

5  out of  5
rating by Tony Pollina
"Kyle and Ryan are the absolute best. Personal service, attention to detail, and actual caring about their customers are what sets them apart. We've entrusted them with all of our insurance needs which includes home, cars, and rental property. They go above and beyond in providing the best rates and coverages and make absolute sure that we're taken care of. I couldn't recommend them enough!"
We responded:
"Anthony- I appreciate you taking the time to write this. We truly appreciate your business and have loved working with you over the years. Thank you for choosing to have your insurance with my office. We look forward to serving you for years to come, thank you! "
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Cyrus Dolce

February 21, 2024

5  out of  5
rating by Cyrus Dolce
"I want to make a shout out to State Farm and my agent, I really appreciate what they’re doing. i’ve encountered an accident of somebody hitting me and I just wanna say State Farm and my agent right away tackled the problem at hand, taking the stress out of being hit by somebody. I feel protected on the road by having them as my insurance, they are a five star company, my agent takes pride in their work. For those who are looking for car insurance highly recommend them."
We responded:
"Hi Cyrus, I am so glad you chose us for your auto insurance. I and my team take great pride in helping customers on their worst days. Thank you for trusting us with your insurance needs! "
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Mike Lambeck

October 17, 2023

5  out of  5
rating by Mike Lambeck
"Really helpful and caring"
We responded:
"Happy to help, Mike! Thank you for choosing Kyle Elkins State Farm"
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Matthew Burns

April 17, 2023

5  out of  5
rating by Matthew Burns
"Kyle and his team made a big difference to a recent car insurance need we had. Ryan was able to pull together quotes with little notice, and Kyle helped connect us in near real-time to another agent to facilitate getting a policy for our son added - while we were buying the car. Deb has been a champ, too, in helping us through a recent claim. They’re really there to help out!"
We responded:
"Matt- All of us here at Kyle Elkins State Farm appreciate you so much! Thank you for trusting us with your insurance needs. We look forward to serving you for years to come! "
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Melissa Potter

April 5, 2023

5  out of  5
rating by Melissa Potter
"Our experience was fantastic in every way. We would enthusiastically recommend State Farm to our friends and neighbors. We’re grateful that no-one was hurt in the accident and that our daughter could take evasive, defensive action behind the wheel. We were, thankfully, totally ignorant regarding claims – lucky us for 40+ years of driving each – but the State Farm team helped us out at each step. We are grateful to Kyle and his team at State Farm."
We responded:
"Hi Melissa, we appreciate you and we’re happy to know your experience was great. Thank you for letting us serve your insurance needs! "
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Keith Krause

March 2, 2023

5  out of  5
rating by Keith Krause
"Great associate's"
We responded:
"Keith- thank you for the review. We have a great team here for sure! We’re happy to help you with any insurance questions you have. "
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Husam Idan

December 13, 2022

5  out of  5
rating by Husam Idan
"State Farm insurance Agent Kyle Elkins Thank you so much for helping me For my policy Very good service &nice talking to you"
We responded:
"Husam, thank you for trusting us with your auto insurance! We look forward to serving you with all your insurance needs now and in the future."
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Jashala Payne

September 13, 2022

5  out of  5
rating by Jashala Payne
"Had an amazing experience switching my insurance over to State Farm. I worked with Kyle Elkins and he made the switch painless and extremely easy!! I have had some negative experience with other insurances and honestly its such a headache and hassle. However working with Kyle I was able to get all three of my policies (renters, home, and motorcycle) all taken care of in no time at all. AND! More COVERAGE! FOR LESS! Which was the best part! Kyle was not only very polite but was very courteous of my time."
We responded:
"I am so glad you chose us for your insurance! It was a pleasure speaking with you and thank you for the review!"
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Carrie Ridzon

September 7, 2022

5  out of  5
rating by Carrie Ridzon
"Kyle and team have been exceptional to the service I have needed! I am amazed how quickly responses have been and how well everything has been handled for me. THANK YOU TEAM KYLE."
We responded:
"Thank you for trusting us for your auto insurance, Carrie. We appreciate you!"
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Donald Simon

July 19, 2022

5  out of  5
rating by Donald Simon
"It was a pleasure to work with the Team at Kyle Elkins State Farm Insurance. Within 30min they we able to insure 2 high line autos, new Homeowners, and Condo Insurance. Help cancel previous insurance’s for refund..GOT IT DONE!! Excellent… Thank you!!"
We responded:
"Hi Don, it was wonderful talking with you and your family. We are very grateful you chose us for your auto, home and condo insurance. Call us anytime!"
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Jorge Murillo

July 7, 2022

5  out of  5
rating by Jorge Murillo
"My recent auto accident claim was processed within days after the incident and exceeded my expectations. Communications with agents were clear and to the point."
We responded:
"Jorge- Thank you so much for choosing Kyle Elkins State Farm for your insurance!"
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Tracy Trammell

February 8, 2022

5  out of  5
rating by Tracy Trammell
"Klye And Zach are the Best insurance agents I have Ever Had!!!! I'm always changing things and asking for information. They are always willing to help, give all information and makes sure I understand everything. They do things in a timely fashion! Great Customer service! Everyone needs Them as their Agents! I wish I would have switched to State Farm along time ago."
We responded:
"We are so happy to have you as a customer, Tracy! We love helping with your insurance needs. Thank you!"
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john white

December 30, 2021

5  out of  5
rating by john white
"Very nice and helpful to me"
We responded:
"Hi John- thank you for the review! We strive to help everyone with their insurance needs. Thank you for being a State Farm customer!"
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Trevor LeMaster

May 23, 2021

5  out of  5
rating by Trevor LeMaster
"Kyle has saved me almost $200 a month from my last state farm agent. Great insurance agent."
We responded:
"Hi Trevor, I’m very glad we’ve been able to help you with your insurance needs after your previous agent retired. We appreciate your business!"
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Robert Landis

May 6, 2021

5  out of  5
rating by Robert Landis
"Kyle is very quick to respond and has a great team working with him. It is a pleasure working with such a great professional that goes above and beyond to make things right! Thank you again State Farm for hiring and training such good people. He is a great replacement for Chuck Layne who retired."
We responded:
"Robert, thank you for trusting us with your insurance needs! I look forward to serving you for many years to come!"
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Ryan Hill

April 8, 2021

5  out of  5
rating by Ryan Hill
"Kyle, was able to reach out to me around the time for my car insurance to be renewed. Kyle, went above and beyond helping explain everything to me about my insurance policy, making sure, I had the best coverage for myself. I have never had an insurance company let alone an agent reach out to me and make sure, I was taken care of. I appreciate everything Kyle has done for me and I would most defiantly recommend him to any and everyone!"
We responded:
"Ryan, I am glad we got to review your auto insurance today and you know exactly how your auto insurance policy works. I look forward to speaking with you again! Thank you for the kind review!"
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Debra Smigelski

April 2, 2021

5  out of  5
rating by Debra Smigelski
"Kyle wrote my 1st State Farm Life policy a few years ago. Just wrote my second thanks for helping to protect my family!!"
We responded:
"I am so glad you chose to protect your family’s financial future! I always love talking with you, Debra. And thank you for choosing State Farm for your insurance!"